FAQs

Q.1 Can I modify the shipping address of my order after it has been placed?
Ans. You will receive an email and SMS confirmation from SKYTICK once your order has been successfully placed. The mail will have all the details related to your order.

Q.2 Can I modify the shipping address of my order after it has been placed?
Ans. The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse. To modify your shipping address, please get in touch with our Customer Care team at skytickfashins@gmail.com

Q.3 How can I track my order?
Ans. Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

• After you log in to your SKYTICK account, go to the ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status.
  (Please note that this link becomes valid only 24 hours after your order has been dispatched)
  
  
• Alternatively, you may track your order through our order shipment email which provides a direct link to track your order in real time on the service provider’s website

Q.4 In cases where our website can’t link to the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –
Ans. Go to the service provider's website
Type in the tracking number provided in the mail in the Tracking section and check the status.

Q.5 How long will it take for my order to reach me?
We ship your order within 24 business hours and it will be delivered within 1-3 business days. In some cases, it may take longer, depending on your location.